Winston Jordan
IT Specialist | Systems & Infrastructure
Millbrook, AL - winstonjordan0616@gmail.com - 334-324-4251
Summary
Results-driven IT professional with 10+ years of progressive experience in system administration, infrastructure management, and technical support. Skilled at building, securing, and optimizing IT environments that improve performance, reliability, and compliance. Adept at leading end-to-end IT projects---from planning and design through implementation and support---while maximizing resources and controlling costs.
Experience
Manage daily IT operations for a Microsoft-centric environment serving 55 employees.
- Provide desktop support, M365 administration, Fortinet firewall/switch/AP management, and Intune device management (iPads, iPhones, laptops, desktops).
- Implemented FortiVoice VM-200 phone system with soft clients and policy-based routing to ensure call reliability.
- Support development and security of internal portals (Licensure, Enforcement, Complaint, and Licensee Gateway).
- Build reports, automate workflows, and ensure system uptime and security compliance.
- Deliver personalized service and training to staff, bridging technical needs with business goals.
Overhauled IT infrastructure for 185 employees, modernizing outdated systems and eliminating reliance on other state agencies.
- Designed and implemented VMware Horizon VDI on Dell VxRail, enabling secure remote work and reducing hardware costs.
- Configured Azure MFA SSO for applications to improve user experience and strengthen security.
- Implemented a cloud-based disaster recovery solution using AWS off-site backups and Dell Data Domain.
- Deployed HA FortiGate firewalls with redundant ISPs to maximize uptime.
- Provided staff training on new systems and managed Microsoft licensing.
Supported 900 users across 26 offices via Track-IT, remote tools, and on-site visits.
- Led migration from Windows 7 to Windows 10 across Citrix VDI and physical devices.
- Performed server, network, and inventory administration for statewide operations.
Provided technical support for 1,300 agents and staff across 300+ locations.
- Created device lifecycle process to ensure hardware reliability.
- Deployed laptops and desktops for 600+ officers and supported law-enforcement-specific software.
Installed and supported A/V systems, access control, alarms, and security cameras for the Alabama State Capitol Complex.